LP
Lynda P
1 reviews | Active since Jun 2011
02 Sept 2015, 17:01
Estee Lauder Special Offer
I am in the market for a new brand of foundation so was delighted over the weekend, to see an advert for foundation samples at the Estee Lauder counter at Edgars. I live more than an hour from my nearest Edgars but was conveniently in town yesterday and made a point of going to Edgars. I was extremely annoyed and frustrated to go the Estee Lauder counter at Edgars and to then be told that I could not take advantage of the special because I did not bring the ad in with me!! Estee Lauder Edgars has definitely lost my custom. What an annoying requirement!
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Edgars's replyOfficial
04 Sept 2015, 17:16Hello platt,
Thank you for giving us feedback of your shopping experience. It feedback from customer's like you that helps us improve on our short comings. Please note high management was notified as that is not the type of service that indicates our standards. We have referred this matter to management to review and revert with feedback> we apologise for the overall experience.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for giving us feedback of your shopping experience. It feedback from customer's like you that helps us improve on our short comings. Please note high management was notified as that is not the type of service that indicates our standards. We have referred this matter to management to review and revert with feedback> we apologise for the overall experience.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,
Edgars's reply04 Sept 2015, 17:16
Official
Hello platt,
Thank you for giving us feedback of your shopping experience. It feedback from customer's like you that helps us improve on our short comings. Please note high management was notified as that is not the type of service that indicates our standards. We have referred this matter to management to review and revert with feedback> we apologise for the overall experience.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for giving us feedback of your shopping experience. It feedback from customer's like you that helps us improve on our short comings. Please note high management was notified as that is not the type of service that indicates our standards. We have referred this matter to management to review and revert with feedback> we apologise for the overall experience.
The reference number for your query: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Best regards,