RL
Rudi L
1 reviews | Active since Dec 2014
14 Oct 2015, 17:38
Error | Payment Made Did Not Reflect on Statement
I have received my Edgars Electronic Statement this afternoon. When I saw that I have an amount overdue and that I am being charged a late payment penalty, I checked to see that the payment I made was not picked up by your accounts department. I have paid my installment of R620 on 28 September 2015 but this does not reflect on my statement. I have proof of the payment. <br> <br> I have never skipped an installment since I opened my account at Edgars.
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Edgars's replyOfficial
16 Oct 2015, 10:28Hello LaingRudi,
Our attempt to contact you at 10:22 AM was unsuccessful. Left a message.
Thank you for raising your account concerns with us. Please be advised the payment is reflecting and the late payment charges have been reversed. We apologise for the lapse in service. But we assure you corrective measures will be taken to avoid the re-occurrence.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***
Our attempt to contact you at 10:22 AM was unsuccessful. Left a message.
Thank you for raising your account concerns with us. Please be advised the payment is reflecting and the late payment charges have been reversed. We apologise for the lapse in service. But we assure you corrective measures will be taken to avoid the re-occurrence.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply16 Oct 2015, 10:28
Official
Hello LaingRudi,
Our attempt to contact you at 10:22 AM was unsuccessful. Left a message.
Thank you for raising your account concerns with us. Please be advised the payment is reflecting and the late payment charges have been reversed. We apologise for the lapse in service. But we assure you corrective measures will be taken to avoid the re-occurrence.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***
Our attempt to contact you at 10:22 AM was unsuccessful. Left a message.
Thank you for raising your account concerns with us. Please be advised the payment is reflecting and the late payment charges have been reversed. We apologise for the lapse in service. But we assure you corrective measures will be taken to avoid the re-occurrence.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards
Edcon customer experience
***
Best regards,