1 reviews | Active since Sept 2017
Enquiry on their account billing
Good Day
I am a client to Edagrs and have an account with them which I have been paying ever since last year, but I can see that my balance is not going down. I have complained to the customer service about this issue and was not assisted about the matter. Instead I got answers that really did not make sense. As I have calculated I should have been done paying this account but due to the balance not going down I am still paying it.
I have heard a lot of people complain about such issues and have taken a decision to inquire about this, maybe I can officially find assistance in this matter.
Your response will be highly appreciated.
Kind Regards Gomolemo Kau
Kindly be advised that as per our telephonic discussion we are in liaison with our accounts team regarding the account balance concern, as you stated that it does not seem to be going down . They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***
Kindly be advised that as per our telephonic discussion we are in liaison with our accounts team regarding the account balance concern, as you stated that it does not seem to be going down . They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***