TD
Thomas D
1 reviews | Active since Dec 2014
10 Dec 2015, 17:36
Endless problems with new account
My latest issue here is that my movie club card won't work. I have been in to Edgars three times with various issues, and it still isn't working. I have paid to activate my card with Ster Kinekor, but I am unable to use it. I can't come in to the store again! Sort this out, or just close my account and reimburse me the money I wasted on this card.
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Replies (1)
Edgars's replyOfficial
14 Dec 2015, 17:11Hello TDDD,
Thank you for for raising your concerns with us. We can imagine the frustration caused and for that we sincerely apologise. Please be advised a new activated card will be posted to you. We sincerely apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for for raising your concerns with us. We can imagine the frustration caused and for that we sincerely apologise. Please be advised a new activated card will be posted to you. We sincerely apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply14 Dec 2015, 17:11
Official
Hello TDDD,
Thank you for for raising your concerns with us. We can imagine the frustration caused and for that we sincerely apologise. Please be advised a new activated card will be posted to you. We sincerely apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for for raising your concerns with us. We can imagine the frustration caused and for that we sincerely apologise. Please be advised a new activated card will be posted to you. We sincerely apologise for the overall experience. But we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,