1 reviews | Active since Nov 2016

21 Aug 2019, 14:18

Endless calls for someone else's account

I closed my account with Edgars many moons ago for reasons too many to mention and yet, here I am, receiving endless calls coming in on my phone (despite blocking your number on Truecaller every time a new one pops up) and having asked you to STOP CALLING ME as I DO NOT have an account with you. I was told that my name was used as a reference by someone who worked for me over 10 years ago. Your call centre agents refuse to remove my number, telling me that I need to supply a reference. Where exactly would I find that reference? Seriously? You are driving me INSANE!

0
Replies (1)
Edgars
Edgars's reply21 Aug 2019, 17:42
Official
Dear Brigitte, 

Thank you for bringing the above concerns to our attention and please accept our sincere apologies for any frustrations occurred due to this incident. 

Kindly note your complaint is referred to our collections team to address and resolve within the next 48 business hours.

Below is a reference number generated for this query:
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Kind Regards
The Edgars Team
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