TS
Thabisile S
1 reviews | Active since Dec 2019
25 Dec 2019, 08:17
Empty promises and poor service
I have been nothing but patient with you Edgars, but I've had it. Its Christmas day and i still haven't recieved my order which i made on the 28 of November. I was promised that I'll surely get my order bt the 20th of December by one of your consultants which i didn't and then you promised to get back to me on Monday but didn't get a peep from you guys, i called your customer service line and you hung up on me. What kind of customer service is that? And thank you for ruining my Christmas.
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Edgars's replyOfficial
28 Dec 2019, 20:31Dear Thabisile,
Please accept our sincere apologies for the lapse in service experienced with your online order.
Due to an influx of orders generated for Black Friday & Cyber Monday this affected our promised delivery time frame.
Orders that were scheduled for delivery could not be delivered on time hence your order is still on transit with the courier, you can expect delivery anytime in the week.
Your reference number remains the same:
***/GO
Kind Regards:
The Edgars Team
***
Please accept our sincere apologies for the lapse in service experienced with your online order.
Due to an influx of orders generated for Black Friday & Cyber Monday this affected our promised delivery time frame.
Orders that were scheduled for delivery could not be delivered on time hence your order is still on transit with the courier, you can expect delivery anytime in the week.
Your reference number remains the same:
***/GO
Kind Regards:
The Edgars Team
***
Edgars's reply28 Dec 2019, 20:31
Official
Dear Thabisile,
Please accept our sincere apologies for the lapse in service experienced with your online order.
Due to an influx of orders generated for Black Friday & Cyber Monday this affected our promised delivery time frame.
Orders that were scheduled for delivery could not be delivered on time hence your order is still on transit with the courier, you can expect delivery anytime in the week.
Your reference number remains the same:
***/GO
Kind Regards:
The Edgars Team
***
Please accept our sincere apologies for the lapse in service experienced with your online order.
Due to an influx of orders generated for Black Friday & Cyber Monday this affected our promised delivery time frame.
Orders that were scheduled for delivery could not be delivered on time hence your order is still on transit with the courier, you can expect delivery anytime in the week.
Your reference number remains the same:
***/GO
Kind Regards:
The Edgars Team
***