Empty promises and lies

Terrible service. Empty promises, no feedback - you should maybe consider revising your web page as what stands there and what happens in real life is 2 different things. I have a planned trip to Cape Town and didn't have time to go to the shops. I figured that I would order a parcel from Edgars which will be delivered before I fly. Since you advertise 2 - 5 working days and the fact that I don't stay in a rural area, I didn't think this would be too much of trouble. I ordered a second parcel on a couple of days later, which I received on Monday. Yesterday was the 5th day, when I went to find a tracking code. To my surprise, nothing was there so I phoned the customer service at around 11. They said that they will follow up and that I can phone again this afternoon. Around 1 I phoned again, when the lady informed me that the parcel will definitely be delivered before COB. (I wish I had a reference number, but your system will probably be able to pick up my numbers). I decided its fine. Around 3 I contacted Dawnwing, who confirmed that no parcel has been received on their side for delivery. 4 o'clock I was on the phone with Edgars again, ref: ********** 2739/G0, where I said that I need the parcel today. I don't have another choice as I will be out of town tomorrow and you guys said that it will be delivered. If you can't deliver, then refund my account now and I can quickly drop by the shops to buy it myself since no one can count on you. The manager Kthethiwe Nxumalo atleast tried to no avail. I understand that she needs to check in with other departments, which according to her the feedback was that they couldn't refund me now as there is still a possibility that the parcel might arrive the same night - this is almost at 6 o'clock. As if that will ever happen. So I phoned Dawnwing yet again, which confirmed again, no parcel has been received. How amateur is that from Edgars?

You have caused me so much inconvenience the past couple of days that you have definitely lost a client going forward. You guys don't even update someone if the delivery is late. On top of that, you lie. You pass the buck to Dawnwing and can't accept responsibility on your side. I am tired of your excuses.