DO
Dewina O
1 reviews | Active since Aug 2015
29 Aug 2015, 14:29
Empty promises
Good day,my edgars account has an unemployment block for about 2 years.I was promised that as soon as my account is paid up that my account will be activated again.VVM debt collecters and agents from Edgars assured me over and over.My father sadly passed away 2 weeks ago and I had taken my last money to settle my account which was R1719.02 after a settlement discount.Now they are telling me that my account is closed and that I must apply from the start.I had alot of insurances which is also now cancelled.Can you please help me to re-activate my account again even if my credit limit must be decreased.Kind Regards Mrs DMM Olifant(account number ***)
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Edgars's replyOfficial
02 Sept 2015, 10:42Hello dewina06,
Thank you for raising your apprehensions with us. Please be advised your account was closed by Absa as one of the dormant accounts. Its due to inactivity as the last purchase was in 2011. Please be advised the balance on the account will be cleared and you may re-apply for a new account. The financial products are cancelled by the system If there is no payment for 3 months. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Thank you for raising your apprehensions with us. Please be advised your account was closed by Absa as one of the dormant accounts. Its due to inactivity as the last purchase was in 2011. Please be advised the balance on the account will be cleared and you may re-apply for a new account. The financial products are cancelled by the system If there is no payment for 3 months. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Edgars's reply02 Sept 2015, 10:42
Official
Hello dewina06,
Thank you for raising your apprehensions with us. Please be advised your account was closed by Absa as one of the dormant accounts. Its due to inactivity as the last purchase was in 2011. Please be advised the balance on the account will be cleared and you may re-apply for a new account. The financial products are cancelled by the system If there is no payment for 3 months. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience
***
Thank you for raising your apprehensions with us. Please be advised your account was closed by Absa as one of the dormant accounts. Its due to inactivity as the last purchase was in 2011. Please be advised the balance on the account will be cleared and you may re-apply for a new account. The financial products are cancelled by the system If there is no payment for 3 months. We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please contact the accounts department on ***
Kind regards.
Edcon customer experience
***