Employee shows no compassion and keeps hanging up when I call! WHERE IS MY PRODUCT!

I placed an order with Edgars for a gift that was supposed to be for my Mom's birthday. This was done on 12th May. It is now the 25th May and my Mom's birthday is on the 27th and still I have not even gotten a tracking number. I've been trying to get a hold of Edgars for the past week. They answered last week and the gentleman informed me that I would get tracking information within the week. It's now the following week and still nothing (it's been 3 weeks now!). I called in today (25th May @ 9:40am. to find out what is going on, and twice a lady has answered and twice she cut me off while I am requesting the tracking information. I was not being rude to her or anything like that - all I said was that I paid R2000 rand for this item and I would like to know that it is at least on it's way. I understand that it is going to be late for my Mom's birthday, but Edgars is making me feel like it is my fault and they have a don't care attitude towards this situation. I am so frustrated and hurt by what has transpired and I wish that the people on the other end of the phone are dealt with accordingly for continuously hanging up and treating me like I'm nothing to them. Birthdays are supposed to be a special time, especially during this pandemic. Thank you for spoiling my Mom's birthday. Order Number # ***