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ntombi Y
1 reviews | Active since Nov 2015
18 Nov 2015, 18:11
Employee Lost My ID
Went into an Edgars store on Saturday to open an account , service I received was excellent until the gentleman(Kris) assisting me lost\misplaced"my Identity Document.Kris apologised advised me to go make a new one on Monday.Left the store but came back on Tuesday to speak to his manager"
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Edgars's replyOfficial
21 Nov 2015, 14:18Hello ntombiey,
We tried contacting you at 01:10 PM but we couldn't reach you.
We sincerely apologise for the overall experience. Please note the store manager is in receipt of this query as this is an urgent matter that needs to be addressed accordingly. The store manager will be in contact with you regarding your ID book.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 01:10 PM but we couldn't reach you.
We sincerely apologise for the overall experience. Please note the store manager is in receipt of this query as this is an urgent matter that needs to be addressed accordingly. The store manager will be in contact with you regarding your ID book.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply21 Nov 2015, 14:18
Official
Hello ntombiey,
We tried contacting you at 01:10 PM but we couldn't reach you.
We sincerely apologise for the overall experience. Please note the store manager is in receipt of this query as this is an urgent matter that needs to be addressed accordingly. The store manager will be in contact with you regarding your ID book.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 01:10 PM but we couldn't reach you.
We sincerely apologise for the overall experience. Please note the store manager is in receipt of this query as this is an urgent matter that needs to be addressed accordingly. The store manager will be in contact with you regarding your ID book.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,