Embarrassing customer that pay!!!

My fiancé and I have a joint account because I work abroad. Today she went to buy clothes for our baby on the card. My account is paid in advance, yet it was frozen. After struggling to communicate with the customer service employee on the phone. We were told the account is frozen until I call them and update some details. Meanwhile embarrassing my fiancé in store infront of other customers. She paid cash.

The cashier ins store was so kind and even she was shocked at what Edgars did.

This is so unacceptable, she could've updated the details and they could've confirmed via email with me. Or even more they could've emailed me in advance to notify me of this requirement!

Absolutely ridiculous, I will close this account for good when I am back in SA next month.