elvis(manager)@edgars connect has bad attitude

Spoke to Elvis who was supposed to have booked my foun for repairs on the 17 Jan but he didn't. Called Elvis on the 24th Jan & found out that he didn't send my foun to Riaan(head of edcon technical department) .asked Elvis why he didn't send the foun to technician's &he told me he was doing me a favour by taking my foun&that I am so ungrateful and he spoke to me as if I owed him something.the way he was so rude and unprofessional he even hung up the foun while I was talking to him.called the edcon call center&spoke to a nice lady that promised me that she will call Elvis&make sure he gets the foun to Riaan.i was happy.got a call yesterday from Elvis who didn't even apologise for the way he spoke to me on the 24th Jan. He told me the foun came back from the technicians&the report sheet says the same thing as the 1st report.told him I will call him later.went to edgars@reds mall as I work right opposite their store.spoke to Katlego&her manager who were helpful.we called Elvis who was so rude(again),rude to a point that he dropped the call when I asked him if he did mark the phone for Riaan's attention when he sent it to be repaired&he was shouting at me&even giving me a chance to talk&he hung up.Manager @edgars-reds mall said he will get the phone from Elvis&he will call me.till today I still have no phone&it seems edgars is not willing to give me another foun.they keep sending back the faulty fone&it hurts because I bought that foun cash.now I have no phone for a full month&on top of that I have to deal with a rude,***********,unprofessional,arrogant Elvis who thinks he has a right to talk to a customer any way he likes.all I want is that foun to be changed as it was faulty from the word go.m I asking for too much?dont I deserve to get a foun that is working as I have paid for my foun in cash?why am I being sent from pillar to post about a foun I bought with my hard earned cash?why after so many people I have dealt with while trying to get this foun fixed(of which they failed) or even swop it for a working 1 tends to be difficult?who must I turn to for help now because I have no foun whereas I bought a foun cash?this case of mine needs serious intervention because if I don't get a response within 48 hours,i will involve my lawyers&edcon will have to pay my legal fees