KL
Kate Lefko-Everett
1 reviews | Active since Feb 2013
06 Apr 2016, 15:20
Egdars VIP Club Won't Stop Harassing me
I have received and responded to 9 calls (at my count) from Edgars trying to get me to join their VIP club. I have declined every single time and requested to be REMOVED from their call list. I have blocked numbers and even physically went in store to close my account. Still today, two missed calls from their call centre and another agent who gets me on the line and wants me to join - even though my account has since been closed. I need this harassment to stop! I will also be submitting a complaint to the National Consumer Complaints Commission.
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Edgars's replyOfficial
06 Apr 2016, 15:51Hello KateCT,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Edgars's reply06 Apr 2016, 15:51
Official
Hello KateCT,
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We must apologise for the telephonic service your have received, we have addressed this matter with our third party telesales company to insure this will not happen again.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***