Egdars on line store - PATHETIC

<p>I did an on line purchase of Clinique items on Monday which entitled me to a free gift, when I checked out and paid I noticed the gift was not added to my basket so I phoned IMMEDIATELY to inform them of this thinking the problem could be resolved before my parcel was shipped (simple one would think)! I spent 15 minutes on the phone with someone who could not help me and I was told that my reference no was my cellphone number! I did not have much faith in this so I phoned AGAIN, this time I got a different reference number ********** 0536/GO and I was promised that someone would get back to me before the end of the day (Monday), this morning I got notice that my parcel has been shipped WITHOUT the gift, so I sent an email to query this and got ANOTHER DIFFERENT reference number, this time ********** 0263/G0, so I phone AGAIN, this time I was told they only respond within 48 WORKING hours and was assured that someone would contact me today (somehow I don't have much faith in this since I have been told this since Monday). Seriously my request was not a complicated one and could have been resolved on the day since I phoned as soon as I noticed the error. This is not the first time I have had this type of problem with Edgars on line store.</p>