1 reviews | Active since Mar 2009
EGDARS defective clothing not accepted
I purchased 3 chinos +- a month ago from EDGARS about a month ago. I used two and found that the one was fine , but the other black chinos was full of fluff, looked extremely terrible and the fluff could not be removed. I washed it and still the chinos was looking terrible and full of fluff . The other chinos was fine, the unused one is still brand new and I have no issues with these two. However the black chinos (used once and washed once in an attempt to get off the fluff - which didn't work) looks terrible as it is full of fluff which just doesn't come off. I called Cresta branch of EDGARS and customer services would not accept the item to be swapped with another colour. I spoke to the Credit manager - Thozana Mtsewu and she also blankly refused to exchange the one black chinos pants for a different colour. I find this extremely disappointing from such a major store as I frequently shop at EDGARS and of the 3 chinos purchased I have a problem with just the chinos and EDGARS management blankly refuses an exchange on the item .
Urgently awaiting your call.
We have escalated the complaint to the Edgars Cresta management to address with regards to the quality of the black chino pants purchased in store. Kindly note that the store will have to follow policies as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Cresta management to address with regards to the quality of the black chino pants purchased in store. Kindly note that the store will have to follow policies as well. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.