kK
kombi K

1 reviews | Active since Jan 2017

10 Jan 2017, 07:49

Egdars claim i did not pay account instalment which i did

<p>On the 7 Janaury I paid an amount of R950.00 at CNA at Mall of Africa just after 3pm. which i recieved a receipt for. I went to Edgards at Greenstone mall the following day and to purchase a few items and to my suprise I was told that I need top pay R947.27 before buying, I then consulted with customer care and showed my reciept to the lady that asissted me who advised that she will forward my receipt to the relevent department to investigate, today, I receive and sms advising that I need to pay edgars urgently, Edgars, I paid my isntalment please investigate and allocate the money, or fix your system as i have done my part, I cannot be receiving annoying smses from you on something that I have not done</p>

0
Replies (1)
Edgars
Edgars's reply10 Jan 2017, 16:48
Official

Thank you for raising your concerns .Please be advised that the payment of R95.00 has updated on the system on the 7/1/2017. The next payment is due on the 1/2/2017.

Reference Number: ***/GO

Kind regards

The Edgars Customer Experience Team