Egdars call centre agents are bunch or f *****

Upon me canceling my Edgars Club Life with the agent from Edgars customer care center I was told that there was another Club fee on my account, under "Mobile Content" which R24.99 per month and has been added to my account since September 2017. This club fee that was added to my account, I was completely unaware of......Futhermore I have not been using this number for more 5 years .The lady therefore said she would forward the necessary documents to the relevant department. I was told it it takes 3-7 working days to get feedback.....So I waited .....No feedback what so ever....I called in again...the gentleman therefore checked and nothing was sent....He even went on to saying that there was never ever sms/data sent to the number in question....Also i was told that they would be in contact with me in 24 to 48 hours......no response once again....this was all in the beginging of October.... I have called several times and explained my story over and over.....and continusly hear that someone will be in contact with me.....I am told that my request has been cancelled , I have not had this number for more 5 years.....I am fed up of the lies A guy by the name of Praise called me on Thursday 14/11/2019 at 11:24 he informed that my account would be credited in full for the mobile content that was charged for the past 2 years .He informed that he would give a call in the course of the day once it is done.Today is Monday (18/11/19) and still my account is not credited. I have called the ********** and spoken to a guy by the name of Nkosi, he has informed me that no credit was done. He has now forwarded by details to his supervisor Caroline Moloi ......Once again Edcon is giving me the run around.....Absolute pathetic . Called again 2 weeks ago , im still awaiting for their reply, I will be now handling it over to my lawyers