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Jennifer S

1 reviews | Active since Dec 2019

13 Dec 2019, 11:40

EGARS ROBS POOR PEOPLE

I BOUGHT ITEMS ON THE 01/12/2019 AND THE CASHIER CALCULATED THE SAME ITEM TWICE OVERCHARGING ME BY R90.00 AND SO I PAID IN GOOD FAITH ONLY TO REALISE WHEN I NEED TO CHANGE THE ITEM FOR SIZE TO SEE THIS OVERSIGHT. I WAS VERY DISTURBED AND UPSET SO I WENT TO THE STORE TO COMPLAIN TO THE MANGER TO WHICH HIS RESONSE WAS SORRY! THATS IT! HOW DO YOU ROB POOR PEAOPLE AND THINK ITS OK! I GAVE BACK THE ITEMS BUT I WILL NEVER SHOP THERE AGAIN. IAM SO HURT AND I EVEN CRIED AT THE STORE BECAUSE MY DAUGHTER REALLY LIKED THE ITEMS I BOUGHT NOW SHE IS WITHOUT CHRISMAS CLOTHES. HOW MANY MORE OTHER PEOPLE DID THEY DO THIS TO????

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Replies (1)
Edgars
Edgars's reply13 Dec 2019, 13:43
Official
Dear Jennifer

Thank you for making contact with us regarding this incident.
Please accept our sincere apologies for the frustrations caused to you.

By copy of your mail we will alert senior management so that this matter can be investigated and feedback provided to you .

Your ***/GO

Kind regards

Edgar's Customer Experience Team
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Best regards,