Egards Maponya mall Complaint

Went to Edgars Maponya Mall on the 15th of December, there were consultants claiming to be updating Edgars account holder information to the new system, as Edgars has changed Management. To my surprise when I went to the store on the 22 February One of the compliant consultant made me aware that I had Joined several policies I was not aware of. He helped me cancel and now i am struggling with having those policies reversed out of my account. Now I am sitting with and account that is owing and the balance is more of those insurance policies I was false-fully made to join.

Sent a email to edgars customer care on the 24th of February requesting a reversal of those insurance policies and have not been getting any assistance. Kindly help I need for that debit balance to be out of my account. I can not be in arrears over something I did not willingly join.