GR
Gita R

1 reviews | Active since May 2011

13 Aug 2015, 23:00

Efficient&GenuineSalesLee-Ann Essaren&AmySonpaul

I was so looking for a specific Color in the Color Burst Range of Lipsticks and on going into Edgars Gateway in Umhlanga and not given the Service, I then went toWest Street Main Branch and Lee-Ann afforded me time like no other and still even gave me the BEST Customer advice and still assisted me over the telephone when I left the stroe and this was when I was back in my home. WOW!!!! I felt so blessed ..Thank you Revlon. Then on going into the Edgars STore in Ballito and having to meet with Amy fromthe minute I stepped into thatzone of the Revlon Counter....Oh Me...Oh My....Amy was just on the ball after her offering me Customer assistance. She managed to get as many Testers as possible for me to have tried and WOW!!!!! Amy was just so Brilliant and afforded me every second of her time with a consistent \SMILE"and also going the extra mile in offering me further shopping opportunites with Specials in the future ...Excellence in Sales Guaranteed by Revlon Ladies. Efficiency and dignity in thier duties performed by Lee-Ann and Amy. Tremendous Service without hesitation. Thank you and god Bless you from stregth to strength."""

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Replies (1)
Edgars
Edgars's reply15 Aug 2015, 16:49
Official
Hello Gita,

Thank you for taking your time to write us this compliment. It is positive feedback from customers' like you that motivates us to go the extra mile for our customers even more. We are committed to rendering excellent service and we assure you Lee-Ann and Amy's efforts will not go unnoticed. The compliment will be forwarded to their store manager for recognition.

Thank you again for bracing us with such a wonderful compliment. We assure you the store manager in Gateway will be notified of the lapse in service.

The reference number for the compliment is:***/GO

If you ever need to speak to us, please do not hesitate to contact us the below number

Kind regards.
Edcon customer experience team.
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