TD
Thandeka D

1 reviews | Active since Jun 2016

08 Jul 2016, 14:33

Edward consultants are confused.

<p>And if I request you to update my account payment history on ITC, because failure results in me dropping my credit scores, and the lady I spoke to at their call centre tells me that edcon policy says they should update 2 weeks after the seventh day of each month... I mean what the f**k, does she know what she is even saying, and she is asking me why I keep checking my credit score because that's what drops it. Come on lady, you don't drop scores for checking your own payment history, you only drop it if enquiries are done for the purpose of applying for credit. I regret for evwe taking credit with the company with such *********** people. </p>

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Replies (1)
Edgars
Edgars's reply11 Jul 2016, 07:45
Official

Thank you for taking the time to share your concerns with us.

Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.

Your reference number is ********** 071/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***