tM
taherah M
1 reviews | Active since Sept 2016
28 Aug 2017, 20:23
Edgras account
i have an account with Edgars and now i'm been charged for subscriptions fees that i never ever consented to , i tried calling in ********** 011 and held on over 30min and still there was no answer this is *********ly i aspect a full refund or credit on my account, and i will like to know who gave Edgars permission to charge me for this mobile application subscriptions.
Helpful (0)
Replies (4)0
Replies (4)
Edgars's replyOfficial
30 Aug 2017, 15:44We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply30 Aug 2017, 15:44
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
30 Aug 2017, 15:45We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply30 Aug 2017, 15:45
Official
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the R.M.C.S team and feedback will be reverted directly to you by their team after actioning accordingly, we therefore request the Edcon account number to be able to offer proper assistance. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kindly find the RMCS details below
Tel: ***
Email: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
tM
taherah M's updateReviewer Update
30 Aug 2017, 19:22account number: ***
tM
taherah M's update30 Aug 2017, 19:22
Reviewer Update
account number: ***
tM
taherah M's updateReviewer Update
04 Sept 2017, 10:26Hi two whole working days have passed since i provided you with my account number 30/08, i have received no feedback or even a phone call.
kind regards
tM
taherah M's update04 Sept 2017, 10:26
Reviewer Update
Hi two whole working days have passed since i provided you with my account number 30/08, i have received no feedback or even a phone call.
kind regards