Edgars/RCS Service standards

I went to the Edgars Pavilion on the 16th December 2020 to cancel my Club account. The Cashier cancelled it on the system however i am still getting billed for the Club. I went back to the store to query this and had an aweful experience. The Cashier (Sindi Majola) from RCS tried calling the relevant department for 20 minutes and there were no answer. She claimed that there is nothing she can do. I requested for a mail to be sent however, she claimed she can only send a mail in a few days after her off days. She then identified that the relevant query department was closed on a Saturday. I requested for her Supervisor Camy Monatisa who only attended to me after 25 minutes. She was called numerous times but failed to see me. I requested to the Supervisorthat a mail is to be sent to the department on this query and i need to be copied in the mail. She assured me she will do so however, she failed to send a mail for this query. We as customers have become helpless with the Edgars and RCS partnership and the negativity has brushed off to the staff who shows no urgency and care in customer service. My query is not yet resolved as i was not assisted at Edgars.