Edgars/RCS - Notification of negative listing.

Since RCS took over (September 2020) my account/from Edgars, they have not included my funeral policies to my monthly payments due, I paid every month until I checked my account one day and found it with a balance of over R5k, no one is giving me proper feedback or wanting to correct my account. I have spoken to 2 managers, 2 consultants and 2 social media consultants, all saying the policies should have been added to my monthly total due every month, which was never done. I have been a customer of Edgars for over 20 years and for RCS to take over and mess up my account just like that and keep me responsible? Never in your like, while my account was apparently "investigated", I received letters that my account has been handed over to MBD/Blake and Associates. Irony is, I picked up this issue myself and reported it, not once was I called/advised that I was falling behind, why? cause I have been paying my total amount due as given by Edgars/RCS. FYI, I have not bought anything from them in probably the last 2/3 years.