Edgars/RCS nightmare

A few weeks ago our car was broken into and my purse ******. The very next morning I called RCS/Edgars and put a block on my card as I had the white card and anyone can make use of it as they do not ask for identity when you purchase. The agent informed me that I can now go into the store and get the new black card which has a pin. I had to get to the banks; traffic depts etc and everything went smoothly until I had to go into Edgars. Firstly I waited almost 3 hours in the store while they contacted the call centre eventualllllly someone answered and I was put through to the ***** dept and the store had to send my ID which they did twice. I went through all the security questions got my account unblocked and got my pin set up for my new card. Imagine dealing with the stress of being ****** of your belongings and having to spend hours just to unblock a clothing account and activate a new card. But it does not end there. I went to the store month end to pay my account and make a purchase. The payment went though or so I hope because RCS are ****** and they may tell me that it wasn't paid... But then when they tried to process my purchase it kept coming up as declined. They again tried to put me on the line with the call Centre but your lines were not even giving a connection sound and I left and said I would call myself. I called the next morning only to be told my account still had a block and the agent asked me the security questions and put me on hold only to be transferred to the survey to rate a call that I did not even know was or resolved or not. I called again and was told by the agent that I didn't pass the previous security check and had to send my ID again even though the store sent it through already as my things were still blocked. Your call Centre keeps asking me for date of issue of my green bar code ID that I don't have anymore. Besides this what the heck did I spend 3 hours on the store for getting my things unblocked only to find out that it's still blocked. No wonder Edgars is going out of business!!!!! Dealing with RCS is the absolute worst!!!! Long holding times. Nobody helps. I WANT SOMEONE TO CONTACT ME AND GET THIS SORTED ASAP. There is not one good review on here so what does that say!!! Unblock my account!!!!!