EDGARS/RCS IS USLESS AND ARE *******

1 star it too many for Edgars! After originally attempting to close my account in 2019, I was told I owed R500 and after that my account would be settled. I paid this amount and expected the consultant I spoke to in regards to closing my account to send the request to have this done.

Fast forward to January 2020, I was contacted by Edgars debt collectors and was told I am still outstanding R1500. After trying to get to the bottom of this and being treated like a ********, I went to Edgars in Menlyn and spoke to customer care services, where I was told that the consultant made a mistake and I still owed the R1500. Fine. I continued though the covid time period to pay my account. (KEEP IN MIND I HAVE MADE NO PURCHASES ON THIS ACCOUNT FOR THE LAST 3 YEARS), by September of 2020 I had paid over R2000 into my edgars account and made no purchases , I should have a credit amount in my account correct? Next thing I know I get a THREATENING mail stating I still.owe R1600?!?!?! How.is this possible? After then going through the statement received, I notice there were 2 large purchases on the account in August 2020, this was not me, I then phone edgars again to inform them of the ********** activity. I am told to send copies of id's, my edgars cards and an affidavit and then a manager will contact me. THE ONLY CONTACT I HAVE RECIEVED ARE CONSULTANTS TRYING TO ARRANGE PAYMENT. AND EVERY TIME I HAVE TO EXPLAIN TO THEM MY ACCOUNT IS UNDER INVESTIGATION AND HALF OF THE TIME THEY SAY 'OH WE SEE THE NOTE ON YOUR ACCOUNT', then after many emails and phone calls begging for a manager to call me (and only receiving automated feedback that my case has been handed over to the legal team), someone from the legals team (Blake), finally calls me, we discuss the case and he agrees sometime is not right. This conversation happend in March, he then requested that I forward the submitted affidavit and supporting documents and he will get back to me IN MARCH.

I HAVE JUST RECEIVED A 10 DAYS NOTICE FROM RCS DEMANDING I PAY THE OUTSTANDING R1600 AND THAT MY PROFILE HAS BEEN GIVEN TO THE CREDIT BEREUAX AND NOW MY NAME HAS BEEN DISCREDITED?!?!?

HOW IS THIS FAIR IF I HAVE BEEN DOING EVERYTHING THAT HAS BEEN ASKED OF ME, AFTER IVE BEGGED FOR SOMEONE TO CONTACT ME WHO CAN ASSIST ME (IF IM IN THE WRONG PROVIDE EVIDNECE!!!!!!)

I AM ON MY WAY TO TAKE LEGAL ACTION AND I AM ABSOLUTELY DISGUSTED WITH EDGARD/RCS!!!! YOU HAVE NO PROFESSIONALISM AND YOUR WORK ETHIC AND SERVICES YOU PROVIDE TO YOUR CUSTOMERS IS NON EXISTENT!!!