EDGARS/RCS ACCOUNT PLANS SHAMBLES AND BAD SERVICE

I had paid up my Edgars account and had not been using it for about 6 months plus. Then I charged purchases recently to it. I received a statement, and to my shock, I see it says 24 months plan! I know my account to be 6 months. I send them an email, wait and see no reply. Then I phone. They answer, but the phone gets droppped, just like that. The person makes no attempts to call back. I phone again, I talk to another agent. I explain to her my issues, and she says, sorry, they can't do anything. It is now RCS that has taken over Edgars accounts, and they have done away with the 6 months plan. I ask to talk to the supervisor, I get placed on hold for over 10 minutes. Realising that I may eventually talk to them the following day, I hang up. I have made up my decision. I am going to pay the full balance and close the stupid account. They will never see me in their store again. And as for this RCS thing, they think they can take advantage of us, wrong. Their staff attitudes suck, and there is just no professionalism, no class. Edgars is dead.