Edgars/RCS

Thank you Edgars and especially RCS, I closed my 32year old Edgars Account today. However I will keep my fingers crossed.

Problems: 1. Last account statement received via email on the 14/11/2018. I did not receive a statement thereafter on matter how many times I called to inquire and verify my details on their system to no avail. Its my right to get a statement on my account. I guess Edgars/RCS don`t look at it in the same way. I assume maybe this was done deliberately to keep account holders in the dark when it come to managing their accounts. RCS always says I need to check with the Edgars or check with the a store about your statement. You then have to stand in a queue at the store, get to the teller, who then has to make a call which takes forever to get your balance and not your statement.

On the 4 May 2022 my wife paid the account at Legit. I then received calls from RCS`s rude, bossy call center people informing me that the account was in arrears and we had not paid because they couldn`t see payment on their system. I kept getting calls and SMS`s regarding the so call arrears.

RCS call centre operators have such bad attitudes and Edgars has done its loyal supporters a massive disservice. After 32 years my business is not important to Edgars so I have closed my account, just so that I don`t have to deal with RSC in the future. Well done Edgars/RCS now I can spend my money elsewhere where I am a valued customer. Edgars this boils down to poor managed of yours debtors from the time you run into financial difficulty.