Edgars/Nimble Collection Services - Is this how you treat loyal customers who maintain excellent accounts? Shocking!!!!

On the 15th of December I received an email to say that my account had been sold to the Nimble Credit fund and that I should make payments directly to them - no mention that my account had been closed.

On the 23rd of December I visited Edgars, Walmer Park, Port Elizabeth, tried to pay for my purchases, the card was declined, I was then sent to customer services only to find that my account had been closed!! No notice and no warning even though I have been a client since 1981, have always maintained an excellent account with payments often more than the required amount.

The lady at customer services called Nimble Credit Fund and spoke to one of their employees, she got a simple answer - the account is closed! I then spoke to the lady on the phone only to be told by her that Edgars "was gone, it had not survived, it no longer exists" and I could not longer have an account with them. I then paid in cash.

I then spoke to a manager at Edgars called John who was as confused as I am, John was very pleasant, took my details and said that he would sort the issue out - I have never heard from him since - he did not even have the decency to call me with an answer.

So a warning to all those loyal Edgars customers, be aware that you may be embarrassed when trying to make a purchase on your account in front of every customer in the queue when your Edgars Card is suddenly declined and your well maintained account is closed!