Edgars/.Hollard funeral plan a disaster!

NEVER insure yourself with an Edgars/Hollard Funeral Policy. I know my mother has had an Edgars/Hollard Funeral Policy as an Edgars Club Card Member for about 20 years. The day before her passing, I went to Edgars to inquire about her funeral policy, at first when I gave my mothers Edgars card for them to check, the lady from Edgars said NO she does not have a policy - this was on their computer system. I refused to believe her and insisted she check again and would you know, all of a sudden their system then magically showed that she did belong to the Edgars Club for MANY years. I then asked about the funeral plan on which the Edgars Assistant could not help me and phoned Edgars somewhere, i presume HQ. The Edgars assistant explained my situation and then gave the telephone to me so that I could inquire about the policy. The lady on the phone said she could not speak to me and only my mother - who was on her death bed - as they could not give me any information - me her daughter!!!! The lady on the phone then said that AFTER my mothers passing we can get a lawyers letter - or executor of the estate - to request for information on the policy. So 2 WEEKS after she was buried the lawyer got the executor letter (as this is how long it takes!) and could then by letter contact Edgars/Hollard to ask about the funeral plan. Its now 34 DAYS AFTER MY MOTHERS FUNERAL!!!!! nothing!!!!!!!!!!!!! So much for a Edgars/Hollard funeral plan!!!! I am FURIOUS!!!! Is this the road one must take for a funeral plan insurance to answer your request or give you information?????? Is this the way Edgars/Hollard treats their clients??? I was JUST in contact with the Attorneys and STILL NOTHING!!!!!!!! ALL I want to know is : DID MY MOTHER HAVE A FUNERAL POLICY (which I am 99percent sure she did) and then WHERE IS THE PAYMENT!!!