EDGARS/Edcon have committed ***** against me

Edgars has committed ***** against me and now they giving me lame excuses like their system is offline and cannot be rectified until further notice. I went to the JET store in Pavillion yesterday to make the usual monthly payment and upon receiving my receipt i notice that my balance has gone up by an additional +R5000. I questioned the cashier who referred me to the credits department who then notified me that it has to go to ***** department etc. We called ***** department and they said if we send all documents it would be seen to immediately and credits will take a day. I was called this morning to say nothing has been done due to system issues. This is not acceptable. My money was taken for payment yesterday and then upon noticing the high balance they stopped the card. This is a big inconvenience as i was supposed to purchase some clothing items during this weekend and i was told it would be sorted by today but now im getting the run around. According to the cashier the ***** purchases was apparently made on the 27th and 28th of april via a description that they have not seen before so they arent able to give me further details. Both purchases amount to +R5000. I have filled in all paper work in store and was told by the ***** department that this would be regarded as urgent and sorted by today n then the credit will reflect the next day which is tomorrow 4th May 2019. I want this to be resolved asap as promised. No excuses. This is urgent. I better be reimbursed for the inconvenience and traveling to go back to the store for a new card etc and i was told i will not be charged for a new card nor for any charges related to those ********** purchases. All this needs to be sorter today