Edgars/Edcon did a system migration and in error cancelled a Parent Funeral Policy that i signed up for.

Good day The Edgar's Customer Experience Team

I signed and accepted a Parent Funeral Policy through Edgars which I was paying together with my monthly instalment. I received an updated document last on 24 Oct 2014 and I mailed Edgars last week to request updated policy documents. They reverted to me stating that the policy was cancelled. I have never cancelled this Parent Funeral Cover and assumed that it formed part of my instalment each month. This is completely unacceptable, who cancelled this? Who gave Edgars the right to cancel something that I signed up for. What happens to the premiums I have paid? I would like this matter escalated immediately as this is ********** and dishonest- Edgars needs to give me an explanation and compensation since 2014.. This is the only funeral plan I have for my parents and if anything happened to either one of them, I would have been in a very difficult situation. The negligence of Edgars has placed me in serious risk as my dad had a heart attack and a stroke - what if he had passed away??? I would like feedback urgently as my parents are currently not covered in the event of their death -thanks to Edgars. I received a call from an agent stating that your unreliable system erroneously cancelled this policy when you guys did some migration. The lady mentioned that your solution to this problem would be to reinstate this policy but I will be forced to be placed under a 9 month waiting period. What nonsense is that. You further inconvenience me after causing this whole mess?? I did not received any communication confirming the cancellation of this policy and if I did, I would have queried this immediately. I do not scrutinize my statements and simply look for the instalment due. So please do not have the audacity to assume that I should have picked up on your ******* cancellation. I signed up for the policy and it remains your responsibility to charge me for the same. I want this matter escalated to the highest level and I want to know what you are going to do about this whilst compensating me for the risk that you placed me under whilst my parents were not covered. I will escalate this to the Insurance Ombud and Consumer Commission given that I was not protected by Edcon in terms of the CPA. Please escalate and do not treat my case lightly.