DA
Derick A

1 reviews | Active since Jan 2014

08 Aug 2015, 14:20

Edgars - Zevenwacht Mall is USELESS

On MULTIPLE occasions we have experienced a total lack of customer focus from the personnel at this Edgars branch.<br> <br> The bad quality of service ranged from pay points not being staffed with experienced staff, to persons that doesn't even know the basics of client service.<br> <br> My latest experience was at the jewelry counter when trying to purchase cuff links. The person didn't know where the key was, when he found the keys he tried all of them, none worked. Then someone else tried looking for the keys then found another set which also didn't work, then they disappeared looking for the keys....<br> <br> This was the last time I set foot in a Edgars store......

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Replies (1)
Edgars
Edgars's reply12 Aug 2015, 09:02
Official
Hello dericka,

It is with great displeasure to hear of the overall service experience. Customers are the life blood of this organisation and it is our daily mandate to render excellent service. Please be advised we have referred this matter to the store manager to address as it could have been handled in a different light. The store manager will liaise with the staff in question and concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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