EDGARS - Your doors don't deserve to be open

I have been trying to cancel my account for almost 1 year with Edgars. At first I was requested to pay my settlement amount, in which I did. 2 months later I received another statement in which I refused to pay, as I had closed my account.

I started receiving probably 6 calls a day saying that my account was in arrears, and out of frustration I paid another settlement amount and requested for cancellation.

This happened 3 times, where I had to pay a settlement account, and trying to get to 1 capable person to assist me is like trying to find a needle in a haystack to start with. Eventually I was handed over to Lawyers who started WhatApping me. I detailed my experience along with the POP's, and all they had to say was that Head Office will come back to me. (THEY NEVER DID)

I phoned Edgards again after receiving a letter that states "I am in breach of contract" and phoned Edgars. A this lady told me that I cannot cancel my account because there is a life policy that is connected to my name (This is now 9 months later).

So, I cancel this life policy and yet again ask for my account to be cancelled, this time, refusing to pay the settlement amount, as I have done this 3 times now and sent all POP's to the Lawyers. (This is end September)

I am now 7 emails down from September to date (08/11), and basically talking to myself, as I have still not heard back from the Edgars Team. The only thing I do get from them, though, is the 5-7 phone calls a day in which I get told my account is in arrears.

Edgars is by far the worse business I have EVER had to deal with.