Edgars, you are disappointing.

It is not worth adding a one-star here because my matter is not resolved. I receive my statement via email and to access it, I have to use my 13-digit ID number. For some unknown reason, someone, somewhere captured my details incorrectly. I called *** for assistance and the lady i spoke to could not help. Please note I was on the phone for a long time. Then she said she had to transfer me to a different department for them to correct my details. I told her I was not prepared to run up my phone bill for an error they caused. I asked her to call me back. She clearly ignore me and transferred me. All that happened was me listening to classical music and still no help. Edgars, you are disappointing.