Edgars Worst Service Pathetic..need help anyone???

15 yrs, never made a late payment. 6 April paid at Edgars N1 city. Got a statement I have not paid. Called Customer care was advice can't help must go to any branch. Went Edgars Cape Town CBD, cashier can't help must go N1 city. Spoke to Tracy the Manager, she took the hard copies of my statement sent it to N1 city. Spoke to assistant manager Silvia from N1 City who said they will sort it and call me. To date nothing. 16th April emailed accounts [Email Removed] explaining story to Legodile Komane and Zentle Richard Mazibuko sent proof, today no response. 16 April message Edgars on Facebook, Chated to [Email Removed] he promised to have it sorted, todate nothing. ref no.***/GO. 18th April Tried to buy clothing on account and Edgars Canal walk, was told account blocked spoke to Howard the store manager explained everything said he would sort it ASAP to date nothing. 22 April received a call from Ntombi from Edcon, wanted me to explain the story, she promised to call the manager at Edgars Canal walk IMMDIATLY AS ITS UNACCEPTABLE and she will call me back immediately to date noyhing. 23 April called Edgars customer care, spoke to Jinita promised would get manager