Edgars - worst customer service

I have been emailing Edgars every day this week regarding payments made to MBD not allocated to my Edgars account. Have had a few disappointing responses, and one promising response that made me believe something would be done. But, no surprise, a week later, no feedback, no follow through, no resolution in sight. Why is customer service so shocking with Edgars, the sad part is complaining doesn't even help. To top it all off, I received a letter from Edgars today DEMANDING PAYMENT- GET YOUR MONEY FROM MBD and confirm!!!!