Edgars, worst customer care

The worst experience ever! I'm actually considering closing my account because of the nonsensical customer care I'm receiving. My account was apparently handed over to VVM. No one called me by law that my account was going to be handed over. While I've been paying my account monthly via eft to Edgars directly as usual. I then received a call from VVM last month saying I owe edgars of which I disputed that as according to my calculations I had paid off my account by the time they called. Beginning of October I decided to go to the store to check if I owe, they couldn't see anything so they suggested that I pay something so they can check on the slip. I did so and paid R50 just for details on the slip. It showed a credit of that R50. I asked for a statement but they said I must call the head office for that. I call them and they say my account shows that it's paid off but I should call their lawyers for more answers. I do that and get a very rude Ontlametse who tells me that the process of taking back my account to edgars takes 21 WORKING Days. I immediately tell her that they are not serious. First of all I spend my expenses to call them and get to the bottom of this, second of all the account is paid off why did they wait for me to call first to start the process of taking the account back? Worst thing Ontlametse tells me I'm rude by saying they're not serious. She should've just tried atleast explain things to me instead of being rude herself and hang up the phone on me! Edgars must just tell us if they don't want to be in business anymore, there's no way I can be taken from pillar to post just to get answers, worst of all using my expenses and time! Totally nonsense