Edgars worst account I have ever had

I have been struggling from last year to get my statements from Edgars. I have signed a contract and have not experienced any problems regarding my statements. From there on out every month it seemed that the interest has just gone up and up even though I have made my monthly expected payments. To date Edgrs are unable to forward my Statements to me after numerous visits to Edgars Accounts department. I have been recieving threatening messages regarding my account due to not payments. According to my bank statements which reflects my payments, but does not seem to reflect on Edgars side. I have requested my statements from Edgars and whilst Lindelani promised to forward my statemets on the 27th of June I have not as yet recieved anything. Phumudzo from the Randburg branch was willing to help me during her lunch break but to no avail.