Edgars Worse Online Shopping Experience Ever

I at the beginning of May went online and may a purchase on Edgars website for some kids clothes, at the point of placing the order was assured via the website that there was stock as it would tell you how many items left - obviously my thoughts were that if i pad for something it is secured. My delivery arrived almost a month and a week later after about 4 calls to the Customer Centre and only when I escalated the matter. To my surprise the package was so tiny with ONLY 3 of them 9 items I ordered with everything else being out of stock. To add to this no email communications on the lack of stock or even a phone call. What is the point ordering a shoe if I dont have the dress for it? Also most unprofessional a pen struck out the items that they didnt have and a stamp to say I would be credited. Your logistics department seriously needs some attention as well as customer service which is certainly not. It has been my most terrible on line purchase to date and I have made purchases from Woolworths, Mr P, Clicks, Toysrus and even Dischem with far greater treatment. Also to add now I will have to chase Edgars for my credit which is more that R1000 and this will become my problem due to their poor management. I have bee a customer of almost 20 years and honestly I dont see myself being one for much longer - customer service is key in your industry and without it you wont have any customers.