Edgars worse customer services and worse commication ever

I recently bought a jacket from Edgars which had a default and the stitches on the arm got loose and started opening up, I have had the jacket from the month of May this year online purchase and reported this to them in June. I sent them a email where they responded a day later asking for a picture of the clothing item, which I sent through to them as proof, I also explained I will have the proof of purchase as per the invoice emailed to me after the purchase was made as confirmation, according to their policy they offered a 3+ for any defective/defaults on Clothing items. After sending the email to then with all my information which is now 5 days ago, I got no reply so I been sending mails asking for a update daily even today, I offered to take the item to the store for the exchange and further inspection show they wish but still no feedback from Edgars I explained that the jacket was never washed as I have worn it less than 5 times. Edgars is very disappointing after I spent alot of money pitching the items they treat me as a unwanted customer and could not be bothered about resolving the complaint and sticking to the policy agreement made to thier customers