Edgars Woodlands dishonest

My Mother when to pay her Account in Dec 2017 which the payment method was cash. She paid the account and gave the cashier the notes which the casher issues a slip back. A few days later my mother checked the slip after she recived a sms to state her account is over due and noticed the slip[ which she was issued was an account balance statment. She did not check the slip on the day of making the payment at the store. The store manager was notified and he said they will investigate and advise which they did and said they cannot see anything on the camera that the cashier took the money for personal use and the casher balanced on the day. I went to the store and demanded to see the camera footage to find that the camera in that area of the store and overlooking the chasher pay points did not work for more than a month incl the day of the insadent. I went back to the store manager and customer service manger to ask them how could they say they checked the camera but the camera was not working, They advised they will investigate and get back to me which i am still waiting 2 weeks since. My mother has been a customer for over 20years and never skipped a payment. Each time i call the store to speak to Tumi she is never available. The store manager i spoke to over the phone said he cannot help me as he is un aware of the insident and the store managers rotate.

If Edgars does not give clear and honest feedback i will take this matter further by means of legal assistance!

Craig