Edgars won't help us settle our account

Went in store to pay up my husbands Edgars account, we have a dual card so I've always bought & paid the account. Since I wanted to pay up the account I asked for the balance. They couldn't look it up without the account holders ID,which I gave them. The system then showed the ID doesn't exist. I asked them to call accounts, which they did, but insisted on speaking to the account holder (my husband who wasn't present). I asked them to phone him while I was in store so they could verify everything they needed so I can settle the account. They refused to call him & insisted he must drive out to a store & the store will contact accounts again. I left without paying the account. Tried calling them afterwards,no operator took the call after holding for more than 10 minutes wasting airtime, so I cut the call. No idea what to do to get this account paid up, they're totally unhelpful. Will never buy from them again after having an account for more than 20 years.