Edgar's won't close my account

I will NEVER advise anybody to open an account with Edgar's... EVER! I have been trying to close my Edgar's account since last year with no success. The agent at each phone number I call gives me another number to call saying that my account is not with them. I must have called about 6 different numbers by now. I then pay Edgar's at the Pavillion in Westville a visit. There I was told that I had a few products like Edgar's club, cellphone insurance that I needed to close first. This was done with the help of one of the shop assistants. However she said she could not close the account then as the last payment I had made that would have brought my account to zero was not yet reflecting on their system. I would have to wait for another two days! I informed her that I had to go to work and that I was not able to keep running up and down to Edgar's. I do not live close too Edgar's. She gave me a number too call saying that that was the number that would get my account closed. Needless to say,, I had no luck again. However the agent said that she would make a note of my intention to close as all payments were up to date and other products were closed. Today, 12 February 2021 I get another bill for R101. I am frustrated to the dizzy limit! All Edgar's wants to do is suck out the last cent from me even though I made it clear that I am no longer in a position to afford having the account. Please help me to get this account closed. I'm paying them now but I don't know what I am paying for. This is not fair!