RL
Ruwaida L
1 reviews | Active since Aug 2014
24 Jul 2015, 15:00
Edgars wont allow me to return
I recieved an item which I wanted to exchange, unfortunately I didnt have the reciept, since it was a gift, but still had the price and all the tags on it, the cashier refused to allow me to return it with a lame excuse that you cannot return branded items, why is it ok to return anything else but not branded items, the item can be thouroughly checked to see that it is an original item that I am returning, what a dissapointment
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Edgars's replyOfficial
28 Jul 2015, 14:26Hello Ruweda,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required as we are not the only retail that sells those brands. We apologise for the overall experience. However, a gift receipt Is required.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required as we are not the only retail that sells those brands. We apologise for the overall experience. However, a gift receipt Is required.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply28 Jul 2015, 14:26
Official
Hello Ruweda,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required as we are not the only retail that sells those brands. We apologise for the overall experience. However, a gift receipt Is required.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is within 30 days. For branded items a receipt is required as we are not the only retail that sells those brands. We apologise for the overall experience. However, a gift receipt Is required.
Please find your reference: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,