Edgars won't unblock my card

I have been trying to fica my account for the past two years. I submitted hard copies of all documents to the Westwood branch. I have since then submitted electronic copies. I was given various reasons as to why I need to re-submit (my ID copy is not clear, my address is incorrect, etc, etc). I am still receiving post from Edgars so I dont understand how my address can be incorrect. Furthermore, I am allowed to pay my account, however I can't make purchases. I have sent numerous mails but the fica department (Lucresia Hackenberg) doesn't or won't respond to any mails. As a last resort I contacted Accounts DBN who escalated the problem to Lucresia. I was then informed by Lucresia that my account has been fica'd & the block removed. However to my humiliation I was informed in a CNA store that I still cannot use my card to make purchases. This was very embarrassing & I would have never tried to use my card had I known that it was still blocked. I have no idea what's going on in that FICA department but if something is not done then Edgars is going to lose many paying customers.