Edgars won't let me have my numbers back
<p>I took out an Edgars air time subscribtion in 2015, after realising it wasn't as benificial as advertised I had it cancelled. With that cancelation they should have reset my Phone number back to pre-paid. I only discovered recently that they did not when I need to have my number ported. So I eventually phoned them to have my number returned to pre-paid and was told it would take two days max, that was three weeks ago. Every time i phone they tell me they don't know when the number will be returned to pre-paid.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the RMCS team and feedback will be reverted directly to you. However we need the account number to be able to do so, kindly furnish us with the account number so that we may assist. We apologise again for any frustrations incurred.
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have to escalate the matter to the RMCS team and feedback will be reverted directly to you. However we need the account number to be able to do so, kindly furnish us with the account number so that we may assist. We apologise again for any frustrations incurred.
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Hi, thanks for the speedy response. My account number is as follows: ********** ********** 38625.
Thanks
Hi, thanks for the speedy response. My account number is as follows: ********** ********** 38625.
Thanks