Edgars will not refund credit

Item: Edgars
Rating: 2
Author: Leona L

I bought a computer from C N A. This was faulty and has been returned and signed off by PartServe. Now Edgars expects me to go to their branch with a copy of my ID, a copy of my bank Certificate and proof of purchase. The fact that I bought this on my account so they have all the details. is beyond their understanding. When I bought the laptop I was not asked for the abovementioned paperwork When I paid the money in via EFT I did not have to supply the abovementioned paperwork EDGARS I WAT THE MONEY BACK IN MY ACCOUNT TODAY !!! Please do not tell me i have to email you documentation for you are fully aware I do not have a computer!! - this is sent from a colleagues laptop

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Replies (1)

Edgars's replyOfficial

30 Oct 2015, 16:58

Hello LeonaLieberum,

Thank you for raising your concerns with us. Please note as per the discussion with the head of department, please note this query will be referred to the direct manager as you are unhappy with the feedback. We apologise for the overall experience, but we assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards
Edom customer experience
***

Edgars's reply30 Oct 2015, 16:58

Official