Edgars will blacklist you before sorting their own end out first

As like many other companies in SA, Edgars is not sending invoices in the mail like they used to. They then expect you to pay whatever the teller says you owe.

It's a terrible PR cost cutting measure but ok.

If the teller tells me I owe say R300 I pay it in good faith, but 2 days later get a call saying I haven't paid what I owe. I ask for an invoice / statement via normal mail so I can see where the discrepancies lie. Nothing arrives. I've paid what the teller says I owe so think nothing of it. I receive an SMS later saying I have been blacklisted.

Edgars have not only stopped mailing their club magazine (You have to collect it yourself) but they have failed to communicate accurate billing. I don't know how they can expect someone to pay an arbitrary amount without verifying its accuracy. (In the past they have deducted fees for add-ons that I had opted out months earlier). And if you question it they do not cooperate but instead list you as a slow payer.

Their trivial cost cutting measure now places the onus on the customer to find out if their billing is accurate.

Their clothing line is atrocious anyway. I'll be ending my very long commitment to them after the "lady" on the phone rudely ended the call when logic of invoicing and payment astounded her.