Edgars why do you treat an aged customer this way

Mom was loyal Edgars customer,Club Member for 15+ years. In '12 at 86 her health fails, she goes to frail care facility can't walk, care for herself. In 06/14 Edgars closes her account as she's not a lucrative customer anymore. Her son spoke to Mandise -6/6/14, explained the issue, mom's given a new accnt nr(old nr ***. Later in '14 he saw her Classic membership is not on her account, tries to fix it, cust serv refuses so he can't. I was in South Africa in 04/15 tried to sort the issue -this happened: First tried to call customer service -impossible, called cust exp team,Rosina Mobi, Ilsa Els, no response. Went to Edgars Westgate,spoke to Clayton, lovely lady Portia tried to help she called cust service- I spoke to a rude lady said they want a letter from the nursing home.Got letter Portia sent it twice. 20April spoke to Caswell Letlatle who said club funeral benefits will be reinstated immediately once I make a purchase on the account. Made the purchase, classic membership fee shows up on May and June statement. Mom died on 11/6. I took relevant forms to Edgars for funeral benefit. Declined due to dormant account! Shame on you Edgars. From daughter on mom's account